Refund Policy

We at rfidwallets.co.uk, strive to provide you with the best products and customer experience. If you are not completely satisfied with your purchase, we offer a straightforward refund policy to ensure your satisfaction.

30-Day Money-Back Guarantee:

  • We offer a 30-day money-back guarantee on all purchases. If you are not satisfied with your order, you may return the item(s) within 30 days of delivery for a refund.
  • To be eligible for a refund, the item(s) must be unused, undamaged, and returned in their original packaging. Any items that show signs of use or damage may be subject to a partial refund or rejection of the return.


Return Process:

  • To initiate a return, please contact our customer support team within 30 days of receiving your order. We will provide you with instructions and the necessary return shipping address.
  • Please include your order number and reason for return in your communication with our customer support team. This will help us process your return efficiently.
  • Customers are responsible for the return shipping costs, unless the return is due to our error or a defective product.


Refund Processing:

  • Once we receive the returned item(s), our team will inspect them to ensure they meet our return policy criteria. If the return is approved, we will process the refund to your original method of payment.
  • Please note that it may take 5-10 business days for the refund to be reflected in your account, depending on your payment provider's processing time.


Exceptions:

  • Personalized or custom-made items are not eligible for return or refund unless they are defective or damaged upon arrival.
  • Gift cards and promotional vouchers are non-refundable and cannot be exchanged for cash.


Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer support team within 48 hours of receiving the order. We will work with you to resolve the issue promptly by offering a replacement or refund.

Cancellations:
If you wish to cancel an order, please contact our customer support team as soon as possible. If the order has not been shipped, we will cancel it and issue a full refund. However, if the order has already been shipped, the regular refund policy will apply.

Contact Us:
If you have any questions, concerns, or need assistance with a return or refund, please contact our customer support team using the information below:

Email: sales@rfidwallets.co.uk

Mailing Address:
Rfidwallets.co.uk
272 Kings road
Birmingham, B112 AB
United Kingdom

We are committed to ensuring your satisfaction and will do our best to resolve any issues you may encounter.

Thank you for choosing rfidwallets.co.uk!