Shipping Policy
Order Processing:
- Orders are typically processed within 1-2 business days, excluding weekends and holidays. Please note that processing times may be slightly longer during peak seasons or promotional periods.
- Once your order has been processed and shipped, you will receive a confirmation email with tracking information. This will allow you to monitor the progress of your shipment.
Shipping Methods:
UK Orders:
- Standard Shipping: Estimated delivery within 3-5 business days via Royal mail or EVRi.
- Express Shipping: Guaranteed delivery within 1 working day via Royal Mail Special Delivery or FedEx/Parcelforce Next Day Delivery.
Please note that these time frames apply only to the UK mainland only, delievry to Scottish Highlands, Scottish Islands, Isles of Scilly, Channel Islands, Isle of Wight, Isle of Man area may very.
International Orders:
Standard Shipping:
- Estimated delivery within 7-14 business days via Royal mail, depending on the destination country.
- Express Shipping: Estimated delivery within 3-5 business days via UPS/Parcelforce/FedEX, depending on the destination country.
Shipping Costs:
- Curently we offer free standard shipping with United Kingdom.
- International shipping costs are calculated based on the weight and dimensions of the package, as well as the destination country.
- The exact shipping cost for your order will be displayed at checkout before you confirm your purchase.
Customs Duties and Fees:
For international orders, please be aware that customers are responsible for any import duties, taxes, or customs fees that may apply to their shipments. These charges are determined by the customs authorities in the destination country and are beyond our control. It is advisable to check with the customs authorities or local postal service of your country to understand any applicable fees or restrictions before placing your order.
Shipping Restrictions:
While we strive to offer worldwide shipping, there may be certain countries or regions where we are unable to ship due to legal restrictions or logistical challenges. If you are unsure about shipping to your location, please contact our customer support team before placing your order.
Order Tracking:
Once your order has been shipped, you will receive a tracking number via email. This will allow you to track the progress of your shipment through our designated shipping carrier's website.
Lost or Damaged Shipments:
- While we take great care in packaging and shipping your orders, occasionally packages may be lost or damaged during transit.
- In the event that your package is lost or damaged, please contact our customer support team immediately. We will work with the shipping carrier to initiate an investigation and resolve the issue as quickly as possible.
Address Changes:
If you need to make changes to your shipping address after placing an order, please contact us as soon as possible. We will do our best to accommodate the change, but please note that once the order has been shipped, we cannot modify the address.
Delivery Attempts and Re-Delivery:
- Our shipping carriers will make multiple attempts to deliver your package to the provided shipping address. If no one is available to receive the package, a delivery notification will be left.
- It is the customer's responsibility to arrange for re-delivery or pickup of the package as per the instructions provided by the shipping carrier.
Refused or Undeliverable Packages:
- If a package is refused or deemed undeliverable by the shipping carrier and is returned to us, a refund for the order minus the shipping costs will be issued.
- If you still wish to receive the items from a refused or undeliverable package, please contact our customer support team to arrange for reshipment. Additional shipping charges may apply.
Holiday Shipping:
During peak holiday seasons, shipping carriers may experience high volumes, which can result in delays. We recommend placing your orders well in advance to ensure timely delivery during these periods.
Force Majeure:
In cases of unforeseen circumstances or force majeure events such as natural disasters, severe weather conditions, or transportation disruptions, shipping times may be delayed. We appreciate your understanding in such situations.
Shipping Address:
Please ensure that you provide an accurate and complete shipping address at checkout. We are not responsible for packages that are undeliverable or misdelivered due to incorrect addresses provided by the customer.
If you have any further questions or concerns regarding shipping, please feel free to reach out to our customer support team. We are here to assist you and ensure a smooth and pleasant shopping experience.
Thank you for choosing rfidwalletsallets.co.uk!